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S
Sil5FFB
Participating Frequently
August 21, 2020
Question

Cant login

  • August 21, 2020
  • 5 replies
  • 337 views

Hello,

 

My school gave all their students access to Adobe Premiere Pro with their school email adress. Now, I want to login with that email, so I typed the password etc. https://prnt.sc/u3lisc

Then I click on 'Continue', but it sent an email to the wrong email adress (it's not my school adress, not my main email adress either). https://prnt.sc/u3lj45

 

I really would like to use Premiere Pro, but at the moment I can't seem to find a way to log in, as I can't verify my identity. Does anyone know how to solve this issue?

 

Thanks,

- Sil

This topic has been closed for replies.

5 replies

S
Sil5FFBAuthor
Participating Frequently
August 21, 2020

Thank you. So there is no possible way to change the email varification codes get send to?

T
Test Screen Name
Legend
August 21, 2020

Well, you would be able to change it if you could log in. This isn't random so a mistake in setup was made somewhere. You can't fix it yourself.

T
Test Screen Name
Legend
August 21, 2020

Hmm, maybe that choice is next. Why can't you verify it by entering the code in your email?

S
Sil5FFBAuthor
Participating Frequently
August 21, 2020

Because I haven't got an email 😉
The email is sent to the wrong adress. Not the school adress I filled in, and not my main adress either. (Pictures shared in the post)

T
Test Screen Name
Legend
August 21, 2020

Worth trying: close the browser and restart it, so you get a password prompt. Is this email one you used to use? Or does it seem to be someone else's?

T
Test Screen Name
Legend
August 21, 2020

But in your post you said you typed a password... what screen did you do that on?

S
Sil5FFBAuthor
Participating Frequently
August 21, 2020

As far as I can remember: The first time I tried to log in I had to fill in my password, and then I had to varify. Then I clicked on 'Back' as the email it was sent to wasn't right. When I filled my in email again, it brought me straight to the varification screen (and doesn't send the email to the adress I filled in).

S
Sil5FFBAuthor
Participating Frequently
August 21, 2020

Thank you for your fast response!

No, there isn't  anything between those two screens. I just click 'Continue', and it says that an email has been sent (to the wrong adress)

T
Test Screen Name
Legend
August 21, 2020

There's a screen between those two, right? For entering the password? Some people have a choice between "Personal" and "Official" right there below the password.

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