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Nelly5EDA
Participant
May 4, 2021
Question

Cant press the "download" button / nothing happens

  • May 4, 2021
  • 1 reply
  • 1801 views

I have downloaded Creative Cloud to my computer but when I try to download the apps, for example Photoshop or Illustrator, the "download" button doesn't work. Nothing happens when you try to press it, it's like there's a bug in the software. I have offloaded/deleted creative cloud couple of times as well and tried again but doesn't help. 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 5, 2021

does you computer meet specs for whatever you're trying to install?

 

https://helpx.adobe.com/creative-cloud/system-requirements.html

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    Nelly5EDAAuthor
    Participant
    May 5, 2021

    Hi, yeah it's definitely not about that. I've got the latest MacBook Pro, bought a month ago. For some reason the whole creative cloud front page in the app is not responding to anything. You can scroll it up and down but not press anything. Haven't got a similar problem with anything else.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 5, 2021

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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