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Crazyhorse13836980
Known Participant
January 6, 2022
Answered

Cant update Photoshop -- Error 306 and the adobe help doesnt work

  • January 6, 2022
  • 3 replies
  • 628 views

How do i get to speak to someone from adobe support? For the amount I pay for their products it it too much to expect some support?

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

3 replies

Peru Bob
Community Expert
Community Expert
January 6, 2022

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
January 6, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Crazyhorse13836980
Known Participant
January 7, 2022

Thank you and I aopogise for expressing my frustration at the end of a long day of things failng!

John T Smith
Community Expert
Community Expert
January 6, 2022

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Crazyhorse13836980
Known Participant
January 7, 2022

Thank you and I aopogise for expressing my frustration at the end of a long day of things faling!