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HeleneJ
Participating Frequently
June 8, 2016
Answered

Captivate 9, no activation

  • June 8, 2016
  • 5 replies
  • 2742 views

I have payed the license but have not got a license number so I can't use Captivate. I need help.

Kindly regards

Helene Brandt

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi HeleneJ,

    Apologies for the inconvenience caused, i have moved this discussion back to Downloading, Installing, Setting Up​ forum.

    As you have purchased a subscription you'll not need a serial number to activate your product instead you will need your Adobe ID(email address used for purchasing the subscription) to activate it.

    For activation related issues i would recommend your to review Learn to activate or deactivate Adobe applications 

    If you are getting any specific error messages kinldy take a screen shot of it and attach it here. See,FAQ: How do I capture and post a screen shot or video?

    Just in case this is due to some connection error preventing activation, also see Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

    You may also refer to Frequently Asked Questions FAQ for Adobe Captivate

    Awaiting your response.

    5 replies

    chandrat81086458
    chandrat81086458
    Participant
    April 16, 2017

    you need to select 'try' option instead of 'install' at the begging of the installation.

    H
    HeleneJAuthor
    Participating Frequently
    June 10, 2016

    I was promised help last night and I already check the pages you got on Captivate. A friend that also uses the software said that he had the same problem but took away the software and installed it again. I have done the same but it is not working.

    Lilybiri
    Lilybiri
    Legend
    June 10, 2016

    Bani moved your question to a Captivate forum instead of answering as a Staff person (no idea why he didn't want to do that). I am just a user, but wonder if you did pay for a perpetual license or for a subscription license?

    If it is a subscription license: just install the trial version, when you log in with your Adobe ID it will be recognized. Your license will be validated.

    If it is a perpetual license, you'll need a serial number. But contrary to the CC applications, the trial version for Captivate is still for 30 days (CC:7 days). Be careful: what you publish with a trial version will expire after 30 days as well. Once you get the registration number, you'll have to republish.

    H
    HeleneJAuthor
    Participating Frequently
    June 10, 2016

    I have bought the Captivate 9 Subscription Edition and still can not get it to work. What should I do?

    H
    HeleneJAuthor
    Participating Frequently
    June 10, 2016

    I wonder why Bani Verma mowed my question? I need to use the program and it is referring to a licence numer. I already paid the software but I did not get any licens number.

    Bani Verma
    Bani VermaCorrect answer
    Legend
    June 10, 2016

    Hi HeleneJ,

    Apologies for the inconvenience caused, i have moved this discussion back to Downloading, Installing, Setting Up​ forum.

    As you have purchased a subscription you'll not need a serial number to activate your product instead you will need your Adobe ID(email address used for purchasing the subscription) to activate it.

    For activation related issues i would recommend your to review Learn to activate or deactivate Adobe applications 

    If you are getting any specific error messages kinldy take a screen shot of it and attach it here. See,FAQ: How do I capture and post a screen shot or video?

    Just in case this is due to some connection error preventing activation, also see Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

    You may also refer to Frequently Asked Questions FAQ for Adobe Captivate

    Awaiting your response.

    Bani Verma
    Bani Verma
    Legend
    June 10, 2016

    Moving to Adobe Captivate​

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 8, 2016

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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