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Tamer Zourob
Participant
August 26, 2020
Answered

Catalina caused me issues

  • August 26, 2020
  • 1 reply
  • 351 views

I have installed MAC OS Catalina lately and after instalation I have lost the connection to my creative cloud server. I have conected adobe several times to know the reason and they told me that I need to speak to someone from the creative cloud team support. I am located in Amsterdam and they don't have a contact number here. May someone connect me with someone who can help. Please advice 

This topic has been closed for replies.
Correct answer Tamer Zourob

Thank you for your reply.
The problem is solved already.

Cheers !
[Email signature removed by moderator.]


1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 26, 2020

Please log-in to your account below to ensure your plan is active and payment details are current.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.

Click the chat icon

Type AGENT followed by enter key.

 

LOG-OUT/LOG-IN:

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
T
Tamer ZourobAuthorCorrect answer
Participant
August 26, 2020

Thank you for your reply.
The problem is solved already.

Cheers !
[Email signature removed by moderator.]


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