Answered
CC 2015 License
I purchased a license for CC 2015 for Mac over 2 yrs ago, and all of a sudden I can't access my programs because Adobe is telling me I need to pick a subscription plan. Why did this happen? I didn't upgrade.
CC 2015 is a subscription you get direct from Adobe. You set up an an account and provide a means of paying for it and sign in. That's how it's activated. There are no serial numbers to input. You download their programs direct from the CC app that they provide.
I don't know what was on that USB stick, but it is not Adobe's and that's why they cut it off as soon as they found out.
Also we are volunteer support and have no say in licensing and activation.
You'll have to Contact Customer Care if you honestly believe you are in the right and ask them to make good on that USB stick.
gener7 wrote
You'll have to Contact Customer Care if you honestly believe you are in the right and ask them to make good on that USB stick.
If this is legitimate, both the license transferor (original owner) and the recipient (new owner) would have had to complete a Transfer of License form. And both forms would have been submitted to Adobe before the license was transferred. If that never happened, there's not much Customer Care can do with this.
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