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mattf32523965
Participating Frequently
November 28, 2017
Answered

CC 2018 constantly crashing Windows 10

  • November 28, 2017
  • 11 replies
  • 20487 views

Until the CC 2018 update, I was running CC 2017 on my Windows 10 PC (3.0 ghz, 8 GB RAM) without any problems. IMMEDIATELY after updating to CC 2018, I have had continual Windows 10 crashes, sometimes requiring 2-3 reboot attempts. I noticed that Photoshop had an update to rectify crashing, but so far that update has made no difference. Of course, I usually am using InDesign much more often than Photoshop, though I normally have both (along with Illustrator) open at all times. I called Adobe tech support, and of course his diagnosis was that it is a Windows problem and that CC 2018 has nothing to do with the Windows crashes. Can someone please explain the logic of this? Again, to reiterate: CC 2017 -> No problems   CC 2018 -> continual Windows crashes  …thanks!

Matt F.

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Correct answer kglad

no, not all.  but it works when installed on a clean computer with up-to-date win 10.

as you probably know, all windows os'es get more and more corrupt with time.  and there are any number of other programs you could have (esp, av, antimalware and cleaners) that could be causing the crashes on your particular computer.  (starting in safe mode allows you to determine which of those two problems apply to you.)

and you're welcome.

11 replies

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kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2017

the logic from adobe's perspective is that cc 2018 works without problem/crashes on updated win 10 os'es. 

you can see if there is a win 10 update for your system.

if that fails, you can start in safe mode and see if your system crashes,

and if that fails, you can check your crash logs.

M
mattf32523965Author
Participating Frequently
November 28, 2017

Thanks for your input kglad…and yes, my Win 10 is up to date…I have automatic updates. So Adobe's take is that CC 2018 works on all Win 10 PC's except mine…lol! For now, I reverted back to CC 2017…no problems. I'll just use 2017 for now, thank you.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 28, 2017

no, not all.  but it works when installed on a clean computer with up-to-date win 10.

as you probably know, all windows os'es get more and more corrupt with time.  and there are any number of other programs you could have (esp, av, antimalware and cleaners) that could be causing the crashes on your particular computer.  (starting in safe mode allows you to determine which of those two problems apply to you.)

and you're welcome.

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