Skip to main content
M
mafourni
Participant
November 2, 2018
Answered

CC 2019 Keeps Logging Me Out

  • November 2, 2018
  • 2 replies
  • 1774 views

A week after I upgraded to Adobe CC 2019, it started logging me out every 5 minutes or so. I'll log back in, 5 minutes later it logs me out again. It's extremely irritating, especially when i'm trying to use Illustrator and i'm working with fonts. Some of the fonts that i'm working with are Adobe Fonts, so therefore I need to be logged into the cloud to be able to use them.

It's also making my computer EXTREMELY slow.

This topic has been closed for replies.
Correct answer mafourni

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html


I contacted Adobe support through chat. They remoted into my computer and found that some sort of activation file was corrupted, but they were able to fix it. Now CC is working perfectly!

2 replies

M
Marmes
Inspiring
March 14, 2021

I have same problem. Everey after few minutes Adobe CC logging out. I noticed that Photoshop and Lightroom are still working. Ihave tried almost every possible solution mentioned in internet and here in forum, no help at all. Seems to be Adobe's bud. Even Adobe support has been remotley in my computer - no help.

Then I discovered that when I change my Windows interface language from Estonian to English . the logging problem solved. With English language it's not logging out anymore. This is strange. Hard to say, is it Microsofts or Adobes problem.

I remember that once I had quite same problem. Adobe CC was not able to connect to Adobe's servers. Then again I changed Windows interface language from Estonian to English and Adobe CC was working and connected to servers ok. I waited for the next Adobe CC update and then changed Windows interface language back to Estonian from English and ADobe CC was working great. No problem at all. So I think this is Adobe's bug right now, why Adobe CC is constantly logging out after several minutes.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 3, 2018

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

M
mafourniAuthor
Participant
November 5, 2018

Unfortunately none of the instructions in the article fixed my issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 5, 2018

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices