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Participant
December 3, 2018
Answered

CC 2019 not available to download

  • December 3, 2018
  • 2 replies
  • 2145 views

Currently have CC 2018.....creative cloud desktop app shows I'm up to date and won't allow me to update to CC 2019. Uninstalled and reinstalled all apps and same issue...will only download CC 2018

This topic has been closed for replies.
Correct answer John Waller

Which exact version of Windows 10?

How to Find Out Which Build and Version of Windows 10 You Have

Photoshop - 1511 and 1607 are not supported

Photoshop system requirements

Illustrator and InDesign - 1507, 1511 and 1607 are not supported

Adobe Illustrator system requirements

InDesign system requirements

If you're running any one of those versions you'll have to update Windows 10.

2 replies

John Waller
Community Expert
Community Expert
December 3, 2018

Which Cloud apps are you trying to install?

Which operating system are you running?

Participant
December 3, 2018

InDesign, Photoshop and Illustrator...windows 10.

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
December 3, 2018

Which exact version of Windows 10?

How to Find Out Which Build and Version of Windows 10 You Have

Photoshop - 1511 and 1607 are not supported

Photoshop system requirements

Illustrator and InDesign - 1507, 1511 and 1607 are not supported

Adobe Illustrator system requirements

InDesign system requirements

If you're running any one of those versions you'll have to update Windows 10.

bucksommerkamp
Community Expert
Community Expert
December 3, 2018

There are some "hidden" options in the Desktop app that might help...especially relating to keeping old versions. Toward the bottom of this page:

Update apps to the latest release of Adobe Creative Cloud