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FrancoGuy
Participating Frequently
December 31, 2018
Question

CC 2019 products are missing from my CC desktop

  • December 31, 2018
  • 1 reply
  • 335 views

I have CC2019 installed on my PC, now when i wanted to update my cc2018 to 2019 on my HP laptop, I didn't have the cc 2019 upgrade, for any product. i used the AdobeCreativeCloudCleanerTool, downloaded and installed CC desktop again, installed InDesign, Illustrator and Photoshop- all are CC 2018 still.  

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1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
December 31, 2018

Hi FrancoGuy,

As you have mentioned you are unable to see 2019 version of CC apps under the CC desktop app on your HP laptop, could you please check and confirm if that machine meets the minimum system requirements for these products?

In order to take advantage of the latest operating system features and technologies, Creative Cloud 2019 apps require Windows 10 Creators update (version 1703) or later. If you're on an older version, please upgrade to the latest version of Windows 10.

To know more please review the following help document: OS support for CC 2019 apps.

Let us know if you have any more queries.

F
FrancoGuyAuthor
Participating Frequently
December 31, 2018

Hi Benni

My OS is Windows 10 Enterprise, so i'm not sure about the version, but it gets updates regularly. how can i verify that my OS  is compatible with cc19? 

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
December 31, 2018

Thanks for the update, please review this article to know how to check your computer's detailed system specifications:  https://www.windowscentral.com/how-check-your-computer-full-specifications-windows-10

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