cc 22.5.1 Failure to install

Forum|Forum|4 years ago
October 23, 2021
2 replies
190 views

Photoshop CC22.5.1 on windows 10 64bit:

Creative Cloud indicates that I am fully up to date to 22.5.1 but the only version that is in use, shown in Help/About Photoshop is version 22.1.0. I cannot find a way to use 22.5.1 - where am I going wrong?

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Nancy OShea

Community Expert

Assuming your system meets the min-requirements, try this:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Can you open 22.5.1 from the Creative cloud app?

If not, try updating the CC App.

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