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Spenno
Spenno
Inspiring
November 16, 2016
Answered

CC and AVG antivirus help

  • November 16, 2016
  • 1 reply
  • 711 views

Hi all. Can anyone help with this issue?

My company is PC based, Windows 10. PCs vary between 8-16 GB. We all have AVG antivirus software installed which worked fine with all previous versions of the Creative Suite. However since upgrading to CC, the two are not usable in conjunction with one another. With AVG running, anyone using CC will lose their internet connection permanently, and any CC program will run at an unusable speed. This change doesn't happen immediately but at any point within a few days. As soon as AVG is repaired and uninstalled, the issue goes away and CC and the net run perfectly. I am looking into the AVG forum also, but am hoping to continue to use both AVG and CC and wondered if anyone had experienced the same issue and resolved it.

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

Hi Spenno,

The issue needs technical review & discussion, can you please contact support for this issue via https://helpx.adobe.com/contact.html.

Thanks

Rajashree

1 reply

Rajashree Bhattacharya
Community Manager
Rajashree BhattacharyaCommunity ManagerCorrect answer
Community Manager
November 17, 2016

Hi Spenno,

The issue needs technical review & discussion, can you please contact support for this issue via https://helpx.adobe.com/contact.html.

Thanks

Rajashree

Spenno
SpennoAuthor
Inspiring
November 17, 2016

Ok, thanks Rajashree I'll do that.

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