Skip to main content
M
Marmagenta
Inspiring
October 17, 2014
Answered

CC and CS6 applications missing from Adobe Manager

  • October 17, 2014
  • 1 reply
  • 413 views

I had a problem with my mac and had to uninstall all programs. I also run the CC Adobe cleaner tool, and reboot the system. No big deal, I did it once and all went OK.

But this time, when I downloaded the Adobe Application Manager to reinstall my Adobe apps, I can only install CC 2014 versions. Previous versions have disappeared.

I've read all Adobe topic help and I can't find an answer.

I think it's a bug or something from the manager itself. I've logged out, reboot, logged in again and again.

I need After effects CC, so I can save projects as CS6. The only previous versions available apps are Animate, Extension manager and Gaming!!

Please help me T___T

This topic has been closed for replies.
Correct answer Marmagenta

I'm also checking this: Troubleshoot install issues with log files | CC


Problem fixed!! It was an issue with the email linked to my account. I chatted with an assistant and now everything is OK

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 17, 2014

Marmagenta please utilize solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to restore the ability to install the previous versions of the Creative Cloud applications.

    M
    MarmagentaAuthor
    Inspiring
    October 18, 2014

    Thanks! I did it, but it didn't work. I will uninstall everything and run the CC cleaner.

    M
    MarmagentaAuthor
    Inspiring
    October 18, 2014

    I'm also checking this: Troubleshoot install issues with log files | CC

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices