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WhyDoesn_tThisWork
Inspiring
April 17, 2019
Answered

CC app autostart overriding all settings

  • April 17, 2019
  • 3 replies
  • 7729 views

I was just on with chat about this and after uninstalling and reinstalling things and verifying that CC apps opened I repeated my issue about the app autostarting and was told it's a Windows feature. I am having a hard time believing this as I proved to the support person that using Windows settings to stop the app from autostarting didn't stick. Every time I close the window Adobe CC re-enables the startup setting for the app and overrides the settings of my operating system. If this is a Windows feature I should be able to turn it off and have it stay off. I have several other applications on the startup list that don't override the choices I make in Windows settings, but Adobe CC does. I don't want this happening anymore. It's a huge impact on startup and when I'm not actively using the program it doesn't need to be running. I've unchecked options to sync files, I've unchecked the general preferences option to launch at login, and I've used Windows settings to disable autostart but it's not working. Can someone help me get this app to stop autostarting?

Thanks

Correct answer WhyDoesn_tThisWork

I'm getting in touch with Microsoft about this. Maybe they will know how to manage this program. I'll post their response here so that others experiencing this issue can get some answers.


It's not a Windows feature, its Adobe CC and Windows not playing well together. Chatted with Microsoft today and leaned that using a clean boot to manage problems with apps is very helpful and pretty simple. Somehow the Adobe CC client or some part of it persisted in startup even after changing the preferences and disabling the app's launch, and once it was running it was able to override attempts to disable it. Using Windows system configuration to disable it and boot without it running allowed me to make changes that persisted.

Steps here if you're new to it too:

1 Windows key+r or right click Windows icon on your taskbar and select run.

2 Type msconfig in the Run window to bring up the System Configuration window and select the services tab from the choices there.

3 If it isn't already checked, check the box below the services list marked hide all Windows services so only non-Windows services show, and then look for Adobe services in the list and uncheck the box to the left. If you can't find the service or just don't want to look you can click or tap disable all and click or tap okay,

You'll be prompted to restart your computer so make sure anything you're working on is saved and restart. After restarting your computer you'll be in a clean boot and if you look at the startup tab in task manager you can make sure any Adobe products shown there that you don't want to start with your computer are disabled, or disable them if they aren't. At this point the preference settings in the Adobe app should apply and persist. Clean boot mode will restrict use so to return to normal boot you'll want to go back into System Configuration and re-enable services, then follow the prompt to restart again, otherwise you'll have some problems running related programs/apps them next time.

If this works for you the way it is for me you'll have no Adobe process running and if you look in Windows settings/apps and the controls for startup you'll find the switch in the off position instead of on. I am not having to control it through a third party program and it remains disabled until used even after interacting with the desktop client and restarting my computer.

As usual, make sure your OS and your Adobe client/apps are kept up to date.

Good luck

Edit: Info wasn't quite complete. Changed, startup, to, services with respect to system configuration steps to make sure people get to the correct tab.

Cheers

3 replies

Participant
June 1, 2020

I have the exact same issue, typically Adobe, they don't respect their users nor their choices. Sadly I can't provide an answer.

Participant
December 19, 2019

Disabling everything Adobe using Autoruns solved it for me! It also helped me identify other programs that I didn't need in startup.

You can get it here:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

Daniel E Lane
Inspiring
April 17, 2019

Did you go into the CC preferences and turn off the "Launch at Login"?

WhyDoesn_tThisWork
Inspiring
April 17, 2019

Hi Daniel, thanks for the reply. I have had launch at login unchecked from the start. I've made sure that sync files is unchecked, and just to make sure I unchecked always keep app up to date as well. None of that does me any good though, Adobe CC app starts when my computer does no matter what.

Edit: It was when I tried to use Windows 10's app startup settings that I noticed it was overriding my choice. I can flip that little tab to no all I want, but when I close and reopen the startup options, it's set to yes again.

Daniel E Lane
Inspiring
April 17, 2019

you've checked the preferences in CC since the last time you updated? Just wondering because I noticed it reset everything for the launch at startup and sync files on my computer at the last update.

But if that's not it, hmmm... Putting on thinking cap...