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J_F_S
J_F_S
Inspiring
June 23, 2020
Answered

CC App down`t show the last updates

  • June 23, 2020
  • 1 reply
  • 529 views

Hi,

I have the problem that I don't get the newest updates displayed in the CC App.
I have reinstalled the CC App but without any changes.
What can I do now to get the updates?

 

And the **** Adobe has complete blocked all support requests through a chat with a bot and a not respondig phonesupport. What are about the good old email-support?

    This topic has been closed for replies.
    Correct answer J_F_S

    No problem, J_F_S, it is a challenging time for all of us right now.  As things are reopening, I try to remind myself to act like the customer I would want to interact with, but it can be tough.

     

    If you are not encountering a network error, then please complete the six solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html.  Your original post indicated that you already applied these steps, but solution three through 5 may have been unsuccessful if not implemented as directed.  For step five, people will often skip it, or rename the incorrect OOBE folder.  This can lead to solution six being unsuccessful.  If you have any questions on any of the six steps, then please update this public forum discussion.


    Hi,
    I had to deinstall all aplications and reinstall.
    This was a real mess of work. I hope that will fix it for the next updates.

    Cheers

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 23, 2020

    J_F_S I am very sorry, but your inability to contact our chat support team is related to your inability to assign updates.  If you own and manage the computer and network that you are installing the software on, then please make sure that the computer has access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

     

    If you would like direct assistance, then please use a different web browser, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html.

    J_F_S
    J_F_SAuthor
    Inspiring
    June 25, 2020

    Hello Jeff_A_Wright ,

    thanks for your reply and I want to apologize my angrily post.

     

    I have installed Little Snitch, a software firewall on OS X, but I have diabled it and my router NAT have no relevant entries.
    Today I got a information about new functions in the cloud software for cloud-documents. So a update must be installed today but all the Adobesoftware like Photoshop or Indesign will not be updated.
    If I activate Little Snitch again and show on the tracemoinitor when I start to search through new updates from the Creative Cloud Desktop App, I see the connections to England an the the US-States. So what can the problem else?

    Cheers

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 25, 2020

    No problem, J_F_S, it is a challenging time for all of us right now.  As things are reopening, I try to remind myself to act like the customer I would want to interact with, but it can be tough.

     

    If you are not encountering a network error, then please complete the six solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html.  Your original post indicated that you already applied these steps, but solution three through 5 may have been unsuccessful if not implemented as directed.  For step five, people will often skip it, or rename the incorrect OOBE folder.  This can lead to solution six being unsuccessful.  If you have any questions on any of the six steps, then please update this public forum discussion.

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