Skip to main content
This topic has been closed for replies.
Correct answer kglad

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

3 replies

M
markymizu
Participant
August 11, 2015

Exactly the same problem here.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 11, 2015

same fix.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 11, 2015

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Kanikas
Kanikas
Legend
August 11, 2015

Hi,

You may refer-:New Creative Cloud App unusable: it's blank!

and Also try :-Black Screen at Sign-in | Creative Cloud Desktop app

Hope This Helps !!!

    M
    markymizu
    Participant
    August 11, 2015

    Hi, Thanks that worked for me.

    I had to force quit all cc app instances in the activity monitor, then launch the app from my applications folder.

    The pop up window prompted me to login again and then proceeded to download and install an update.

    It's worth pointing out that at that stage the menu icon and floating window disappeared and didn't come back up so I had to relaunch the app from the application icon again in my applications folder.

    The app relaunched and showed me the working floating window.

    Seems all fine now.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices