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Harmonious_Phoenix0B35
Participant
November 12, 2015
Answered

CC App Update Error U44m1p36

  • November 12, 2015
  • 2 replies
  • 903 views

When attempting to update application (Illustrator, Photoshop or InDesign) on my CC subscription I get the message: "Another installer instance is running. Wait for it to finish and try again. (U44m1p36) Does anyone know what I need to do to fix this?

This topic has been closed for replies.
Correct answer Govardhan.V

Restart computer once.

Launch Task Manager and end all Adobe related tasks like Creative Cloud , CoreSync, AAMUpdater...............etc  also if present end setup related tasks like for example : Setup.exe , Windows Installer....etc

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>AAMUpdater.

Open AAMUpdater folder and rename 1.0 folder to Old-1.0.

Then launch any of CC apps like Photoshop , Illustrator,,,,etc  , click on Help menu and select Updates option.

2 replies

David__B
David__B
Legend
December 8, 2015

Moving thread to the Creative Cloud download and install forum

M
martinf86472310
Participant
November 17, 2015

I have the same issue. If I uninstall the CC app and then reinstall it the updates work but only the first time. Once the update has happened once I then get the same error next time an update is released. All very frustrating given that this is a pretty simple process surely. The machine is running a fresh install of Windows 10.

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
December 8, 2015

Restart computer once.

Launch Task Manager and end all Adobe related tasks like Creative Cloud , CoreSync, AAMUpdater...............etc  also if present end setup related tasks like for example : Setup.exe , Windows Installer....etc

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>AAMUpdater.

Open AAMUpdater folder and rename 1.0 folder to Old-1.0.

Then launch any of CC apps like Photoshop , Illustrator,,,,etc  , click on Help menu and select Updates option.

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