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Inspiring
February 23, 2017
Answered

CC App Won't Run Properly

  • February 23, 2017
  • 3 replies
  • 1170 views

How do I cure this issue? I click the blue button to RELOAD. Nothing happens. I sign out, reboot and try again. Same problem.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I can't remember if Microssoft updated my windows 10 system or not. Or if Malwarebytes updated. They are both set to auto update.


Missteach you may want to temporarily disable Malwarebytes to see if you continue to receive a download error in the Apps tab.  If you continue to face difficulties then I would recommend contacting our support team directly at Contact Customer Care .

3 replies

Sheena Kaul
Legend
February 24, 2017
Adobe Employee
February 23, 2017

Hi Missteach,

Please open your Task manager and close all the Adobe and Creative Cloud related process and please restart your machine once and then check, it should work fine.

Please let me know if it still doesn't work. Thanks!

Regards

Himanshu Gupta

MissteachAuthor
Inspiring
February 23, 2017

No it didn't work.

I stopped all Adobe related progs in Task Manager and rebooted.

I then got the message I had to install the CC App. So, I reinstalled it.

Now it goes around in a loop saying I have to reinstall the App over and over again.

Adobe Employee
February 24, 2017

Hi Missteach,

Apologies for the inconvenience caused.

Please follow the below links for Download error.

Download error in Apps tab of Adobe Creative Cloud desktop application

Creative Cloud "Download Error" message

Please let me know if this helps or if any further assistance is required. Thanks!

Regards

Himanshu Gupta

MissteachAuthor
Inspiring
February 23, 2017

By the way, all the other tabs open ok.