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Participant
December 3, 2018
Answered

CC App Won't Shut Down

  • December 3, 2018
  • 1 reply
  • 764 views

Even though I have disabled it in the control panel, the task manager and uninstalled InDesign CC, I keep getting a popup from the CC ap asking whether or not I wanted to keep or trash app preferences (picture below). Any idea how to stop this from happening as it continues to interrupt what I'm doing every 3-10min. I'm running Window 10 and have answered both yes and no to the question it's asking me. Yet it continues. Thanks in advance for your help.

Chris

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Chris, was InDesign CC previously installed on this Windows 10 computer?  If so, did you use the process listed in Learn how to download your Adobe Creative Cloud apps to install InDesign CC through the Adobe Creative Cloud desktop application?

What happens if you install InDesign CC?  Do you receive the same prompt to keep preferences?  What changed on the computer prior to you receiving the prompt to remove preferences, Chris?

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
December 3, 2018

Chris, was InDesign CC previously installed on this Windows 10 computer?  If so, did you use the process listed in Learn how to download your Adobe Creative Cloud apps to install InDesign CC through the Adobe Creative Cloud desktop application?

What happens if you install InDesign CC?  Do you receive the same prompt to keep preferences?  What changed on the computer prior to you receiving the prompt to remove preferences, Chris?