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kporterjr
kporterjr
Participant
January 10, 2017
Answered

CC Application Manager required but is missing or damaged message...

  • January 10, 2017
  • 3 replies
  • 8083 views

I have the Photoshop for Photographers plan.  I recently upgraded my computer from Mac OS 10.8 to 10.12 which upgraded PS from CC2014 to CC2017.  Now when I start PS/LR I get this message:  Adobe Application Manager, required to verify your license, is missing or damaged. Please download a new copy Of Adobe Application Manager from http://www.adobe.com/go/applicationmanager."

First, I think the "Application Manager" is now the "Creative Cloud" app so that's probably why I can't find the "Application Manager".  I've deleted CC, PS & LR, reinstalled - no luck, repeated all that & run the Cleaner tool - still no luck getting rid of this startup message. I'm guessing that a hidden file is behind this error.  PS/LR both launch and run (so far).  Any suggestions how to get rid of this annoying & potentially? troublesome error would be appreciated.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

3 replies

R
rcoda1
Inspiring
January 28, 2017

Just got this bullsh!t this morning! Are they fncking kidding me! I'm not going to uninstall/re-install everything. Adobe. Get the fnck on this right now!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 29, 2017

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    kporterjr
    kporterjrAuthor
    Participant
    January 11, 2017

    kglad, thank you for the correct procedure in fixing this issue.  Now if the Adobe engineers will read this and figure out how to code these programs so users don't have to go through these contorted gymnastics when system upgrades occur. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 11, 2017

      you're welcome.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      January 10, 2017

      uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      restart your computer (don't skip this)

      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

      use the desktop app to install your cc programs/trials

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