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jayants33240872
Inspiring
February 26, 2018
Answered

CC application Repair loop

  • February 26, 2018
  • 2 replies
  • 935 views

Hi,

How to stop Creative cloud application top go into Repair window again and again after being repaired.

Using Windows 10, on personal network, no anti virus, firewall off.

Any help will be appreciated.

Thank you.

This topic has been closed for replies.
Correct answer kglad

if you need to repeatedly repair the cc app (and it then works, for a while) there's something on your computer causing the problem.

2 replies

Participant
September 14, 2020

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 26, 2018

if you need to repeatedly repair the cc app (and it then works, for a while) there's something on your computer causing the problem.

Participating Frequently
September 5, 2020

I don't agree that it is a computer error. This is a known issue with Adobe that is quite hidden. The issue was present in 2019 CC and then fixed during the year. It came back in the 2020 version. If you have been through the Cleaner Tool process and it keeps happening then you need to report it so that the engineers take responsibility. I've had the same problem for both years' releases and still do with 2020. I don't think it will go away until they fix the code. 

 

The way to prove it isn't your computer is to set up a test profile user and trial it there. 

 

The worst thing about this is that it slows up the entire computer to the point of unworkable. 

 

I've been installing the apps and then deleting Creative Cloud off the computer completely as the only way to have some respite. 

 

I don't know who made @Kglad's answer 'Correct' but I don't agree it is. If you did deeper into forums you'll see plenty of other people frustrated without an answer either.