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Participant
June 27, 2013
Beantwortet

CC Applications PS, etc no launch in new install of ML on Imac Platform Cfg error: 213:5

  • June 27, 2013
  • 1 Antwort
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Standard Adobe answer for this kind of issue is "Contact Our Product Support".

. after performing all the recommendations on the Adobe Community and Product support information resources. I went to the live support and spent 3 hours on line with Product Support "techs" Finally after last 2 hour session with Indian gentleman who could barely speak intelligible English...after he went through same routines that I had performed. (After took control of my desktop), he Changed config files by entitling them with bogus titles, asking me to trash the files, then re-title his newly authored files to the title he had trashed....(old trick) then tells me to empty trash... He did this a couple of times and I lost track of the data changes made.  Then he reported that he could not fix the issue and he would cause the case to be elevated  to a more experienced support person...AND THAT ADOBE WOULD GET BACK TO ME WITHIN 24-48 HOURS. He exited his control of my system from the desktop and left the scene. A case WAS OPENED AND I RECEIVED NO NOTICE OF ANY KIND FROM ADOBE. 

This morning about 44 hours after he elevated the case...I checked on it by logging on and found a case file SURPRISE SUPRISE..no new information.  I elaborated a little more on the urgency of finding a solution to the problem and mentioned that the 48-hour clock was about to run out on the issue...I NOTE now that a new case number was assigned for SAME EXACT ISSUE AND it was re-assigned a new case number!  THE OLD CASE (unsolved and apparently unattended) WAS DISMISSED!

Does this mean that I have another 48 hour waiting period?  This configuration error has existed on all CC apps that I have tried except Lightroom.  Since upgrading to Apple's Mountain Lion OS for IMAC, I have not been able to run my onboard application CS5.1 PS.  The application installation disc is ejected within 3 or 4 minutes after insertion in the DVD drive.  So I am unable to operate my PS which I have used and contiguously updated since 1991. 

Please suggest other alternatives..or if similar experience an approach strategy to solving this issue.

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    Beste Antwort von Mandeep5062

    Hi truthspeaks

    Please Refer below KB for 213:5  : http://helpx.adobe.com/x-productkb/policy-pricing/activation-error-codes.html

    1 Antwort

    Mandeep5062
    Participating Frequently
    June 27, 2013
    Participant
    June 27, 2013

    Thank You very much Mandeep 5062 will pursue this vein...first off the time is within .3 seconds of the USGov.com national time standard.  It is in complete (to the second) accord with Verizon Time standard. NOt much way to get time any more accurate.

    I will look into error codes..but I have followed Adobe remedy (cookbook) for Error Cod 213.5. Nonetheless, this is a valuable page for future reference.  Thank you again. 

    I am now off to Apple.com to pursue issues of what appear to be sporadic-assignments of volumes at both system and Application-level files.  This may be related to unstable and unauthorized pemissions assignments to both system-level and application specifiic level files.

    Thank you again for your help

    Bob