Participant

Answered

CC Applications Refuse to Update Error Code 113

Forum|Forum|8 years ago
February 14, 2018
1 reply
7276 views

Well this is new. I have never had a problem updating lightroom or photoshop until today. None of my CC apps will update now. Running Windows 10 here if that makes any kind of difference. I cleared out my temp folder and tried again with no luck. Tried reinstalling creative cloud. Same problem. CC just updated itself in the last 24 hours I believe. Obviously this is frustrating since the latest LR update is supposed to hopefully be much better optimized. I tried the download link given in your instructions when the updater fails and installed Lightroom to find that it was the same version I had installed already. It still shows as being out of date in the CC application. It seems like it is failing to find a manifest file and that is what ultimately causes the error. Here is whatever diagnostic data I could pull:

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66). Error code: '113'

-------------------------------------------------------------------------------------

Here is the installer log:

02/13/18 22:53:16:664 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3236 | Populating install data from Application JSON

02/13/18 22:53:16:700 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3236 | Previous codex version '1.1' found installed on machine. Updating to requested codex version '1.2'

02/13/18 22:53:16:707 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3236 | Sanitizing data for product-'Lightroom CC'

02/13/18 22:53:16:707 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3236 | HD Packager Version-'0.0.167'

02/13/18 22:53:16:783 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3236 | Sorting packages to install

02/13/18 22:53:16:783 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3236 | Package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556) selected for install (replacing package (Name: AdobeLightroomCC-mul Version: 1.1.0.201712011016))

02/13/18 22:53:18:412 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3236 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0

02/13/18 22:53:18:412 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3236 | Resilience mode is enabled

02/13/18 22:53:18:413 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 18840 | Starting 'DOWNLOAD' task for Package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556)

02/13/18 22:53:18:416 | [INFO] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 18840 | Package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556) Download info - DownloadSize: 635043961, DownloadPath:'C:\Users\zosxa\AppData\Local\Temp\ETR42CE.tmp'

02/13/18 22:53:21:242 | [ERROR] | | HDSetup | HDSetup | PIMHelperInterface | PDMWorkflowManager | | 24252 | Fatal error has occured. errotType = -40 extendedErrorCode = 403

02/13/18 22:53:21:266 | [WARN] | | HDSetup | HDSetup | PIMHelperInterface | PackageDownloadManager | | 3584 | Manifest file could not be downloaded

02/13/18 22:53:21:419 | [FATAL] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 18840 | Fatal Error '113' occurred while download

02/13/18 22:53:21:420 | [INFO] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 18840 | Download for current package failed with error 113, retrying once more

02/13/18 22:53:21:424 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 18840 | Starting 'DOWNLOAD' task for Package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556)

02/13/18 22:53:21:426 | [INFO] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 18840 | Package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556) Download info - DownloadSize: 635043961, DownloadPath:'C:\Users\zosxa\AppData\Local\Temp\ETR4E87.tmp'

02/13/18 22:53:25:809 | [ERROR] | | HDSetup | HDSetup | PIMHelperInterface | PDMWorkflowManager | | 8552 | Fatal error has occured. errotType = -40 extendedErrorCode = 403

02/13/18 22:53:25:822 | [WARN] | | HDSetup | HDSetup | PIMHelperInterface | PackageDownloadManager | | 22376 | Manifest file could not be downloaded

02/13/18 22:53:25:931 | [FATAL] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 18840 | Fatal Error '113' occurred while download

02/13/18 22:53:25:932 | [FATAL] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 18840 | Error occurred in download of package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556). Error code: '113'

02/13/18 22:53:25:935 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18840 | Successfully deleted directory from path: C:\Users\zosxa\AppData\Local\Temp\ETR4E87.tmp. Recursive: 1

02/13/18 22:53:26:163 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 22604 | Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556). Error code: '113'

-------------------------------------------------------------------------------------

02/13/18 22:53:26:383 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 22512 | Inside hdpimControlProgress for request type '2' with driverXML

02/13/18 22:53:26:383 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 22512 | Exiting hdpimControlProgress with status '0'

02/13/18 22:53:26:678 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 22512 | Inside hdpimTerminateSession

02/13/18 22:53:26:679 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 22512 | Exiting hdpimTerminateSession, successfully closed session '0'

02/13/18 22:53:26:689 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 24568 | Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeLightroomCC-mul Version: 1.2.0.201801311556). Error code: '113'

-------------------------------------------------------------------------------------

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

that's a connection (to adobe's secured servers) error.

you should retry if it happened after download started and had progressed beyond 5%. if it occured at the start (<= 5%), confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Community Expert

Correct answer

Community Expert

that's a connection (to adobe's secured servers) error.

you should retry if it happened after download started and had progressed beyond 5%. if it occured at the start (<= 5%), confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Mark BassettAuthor

Participant

Except I did that and followed all of the instructions. I get the dual logo image and the pong result as well. It seems that connecting to the servers shouldn't be an issue if I can do it in my web browser. Also my hosts file is completely empty of course. The only other option is to uninstall CC and reinstall it, but I am worried that I will just run into the same problem and will be left with no installed applications. So the correct answer is that there is nothing more I can do? I've tried updating for days now and keep running into the same problem. Yet CC magically update itself today! Go figure! How can CC update itself but cannot update Lightroom? Yeah that totally makes sense.

Community Expert

Community Expert

if your connection is erratic, use a different connection. you can also try installing some programs directly.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X,X suite,9,9 extended | 8 | 7 |
Authorware: 7.01 windows |
Captivate: 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14| 13,12,11,10,9 8 | 7
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!