CC Apps aren't Responding

Forum|Forum|1 year ago
August 8, 2024
2 replies
376 views

Just as of today, InDesign, Illustrator and Photoshop all 2024 aren't responding/opening.

I have a MacBook Pro with 32GB Ram and 4TB of memory. I'm using Sonoma v 14.5 and all apps are up to date.

Please help , I have a lot of artwork to get done 😔

This topic has been closed for replies.

Correct answer kglad

uninstall your beta apps using the cc desktop app, uninstall the problem apps, restart your computer and install the apps, not betas.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

R

rell126Author

Participant

Thank you so much. That worked. So, I'm assuming that means there are issues with the Beta versions? I did enjoy the retype beta though.

kglad

Community Expert

correct, there was a problem. i think it's fixed and therefore i think you can reinstall the betas.

but waiting a bit would be safer

kglad

Correct answer

Community Expert

uninstall your beta apps using the cc desktop app, uninstall the problem apps, restart your computer and install the apps, not betas.

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