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dbur971
Inspiring
January 19, 2019
Answered

cc apps fail to download after 4-8%. Error 119. Support was no help.

  • January 19, 2019
  • 2 replies
  • 4097 views

For a while now my app updates fail with err 119, which seems to be a server connection error.  I spent a few hours on chat with support and all it got me was all my apps uninstalled and unable to re-install.  I finally got the CC app re-installed and then updated itself, but no change to installing or updated any other apps.

I have removed all apps and attempted to re-install.

I have turned off all firewall and security functions.

I have confirmed communication with the servers.

I was told my case was escalating, but have had no response since then.

I did download the direct installers but that only gets me back to several versions out of date.

My internet is Frontier DSL, which is mostly pretty robust if not real fast.  Other large downloads consistently work fine.

This is dumb.  How can adobe not make this CC app more robust, or at least provide separate up to date installers for when it fails?

In addition, each time it fails you have to do the whole download again from the start.  Why can't CC be smart enough to be able to re-start a download from where it got to previously?

Any advice from anyone?

Thanks.

    This topic has been closed for replies.
    Correct answer dbur971

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html


    Updates worked fine with Trend Internet Security, but I changed to Bitdefender.  Somehow in that or during a Windows update the Windows firewall also turned itself on.  Even though Bitdefender was disabled the Windows Defender was stopping the updates.  With Windows security off the downloads work well even with Trend or Bitdefender anitivirus and firewall enabled.  If you get this error 119 make sure your Windows firewall has not become re-enabled for some reason.

    After several weeks of trying I finally got an elevated support call and the agent was able to drill down to this much more quickly that the standard support agent.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2023

    @Kelly Wong 

     

    you're posting to an old thread.  are you seeing error 119 when trying to install fresco?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 20, 2019

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    D
    dbur971Author
    Inspiring
    January 24, 2019

    Went through all that (again).  No change.  Still cannot install apps.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2019

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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