CC Apps not recognizing license and only opening license agreement

Question

Hi, I've purchased the full Creative Cloud license and have received e-mail confirmation already. However, I've come across two issues:

Issue 1: When I try to open any app, only the License Agreement window pops up, even after accepting it.

Issue 2: The CC desktop app initially recognizes my license,but everytime I try to open one (see Issue 1) it reverts to trial mode.

I've tried the most suggested solutions but with no results.

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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