Skip to main content
P
Paul2502
Participant
November 26, 2023
Question

CC apps won't open anymore

  • November 26, 2023
  • 1 reply
  • 144 views

Yesterday I bought the entire Creative Cloud pack as I need those applications for studying. I had no problem downloading and installing the CC manager app, and I was planning to install Ps, Ai and Id today. I unfortunately had to update my drivers for another reason, but had some problems with my laptop so I loaded a recent save on my laptop to uninstall my updated drivers, and since the save was made before I installed Creative Cloud, it uninstalled that as well. 

Now that I'm trying to install and open my CC apps again, nothing works : It installs the setup file, I open it, the installation starts, then nothing. The installer closes and the setup file disappears, and I can't see any trace of the installed apps on my laptop. I've looked everywhere in my files and on my control panel. I'd really like some help here if possible.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 26, 2023

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices