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ianf56092022
Participant
December 8, 2017
Beantwortet

CC asking for trial password all of a sudden!!

  • December 8, 2017
  • 1 Antwort
  • 272 Ansichten

I've been using the CC suite on my MacBook Pro since 2014, and all of a sudden I can't open any app. with out this dialogue appearing:

What's happened! I have altered anything I'm aware of, or downloaded any "trial software"! I can't use ANY of my Adobe products now. Please help me!

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Beste Antwort von kglad

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 Antwort

kglad
Community Expert
kgladCommunity ExpertAntwort
Community Expert
December 8, 2017

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

ianf56092022
Participant
December 8, 2017

I think I may be in trouble here. The original adobe ID was linked to an email I no longer access, so naturally my current ID won't reflect the software I have installed. Is it normal for this software to expire after so long without me having to renew it ever in the past?

kglad
Community Expert
Community Expert
December 8, 2017

no.  it should stop working when your subscription ends.

but if you haven't been paying for a recent subscription, you should, at least, start a new subscription with a current adobe id/email, https://creative.adobe.com/plans https://creative.adobe.com/products/creative-cloud