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raymanh
raymanh
Participant
Sep 8, 2017 10:52 PM UTC
Answered

CC background process like core sync

I've downloaded a few adobe apps and have CC on my MacBook. As battery life is important, I've disabled CC on start up but there are still processes such as core sync, Adobe Desktop Service and others running. Even if I turn off syncing in CC preferences, core sync still runs (I have restarted). Core sync and adobe desktop service are the only two that use up significant energy. How can I stop these running without having to force quit every time?

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    David__B
    David__BCorrect answer
    Legend
    Mar 22, 2021 5:35 PM UTC

    They latest updates to the Creative Cloud desktop app include bug fixes related to high CPU use from Core Sync and CEF Helper which affects some systems.


    https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

    Version 5.4.2.540 for macOS (Intel and ARM) and version 5.4.2.541 for Windows (Intel) released on 03/12/2021

     

    You can install the latest version from here:
    https://www.adobe.com/creativecloud/desktop-app.html

     

    If you continue to experience issues with the latest version please contact our support directly at
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

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    11 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Sep 13, 2017 7:44 AM UTC

    Hi there,

    Please see Core Sync Process Choking Systems

    Regards,

    Sheena

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    Pex Pubs
    Pex Pubs
    Participant
    Oct 15, 2017 10:00 PM UTC

    Given that the thread you refer to is displayed as a) not answered and b) branched into a new discussion, I'm not entirely sure your answer is that helpful. The discussion is also more than three and a half years old. Surely you aren't suggesting that this issue has remained unresolved all this time.

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      buffsters
      buffsters
      Participating Frequently
      Nov 30, 2018 11:36 PM UTC

      The discussion linked to is now over 4 years old, and I'm having the same problem. Still unsolved! Please, Adobe... I want to use Creative Cloud... it's essential for my work, but I can't afford the unauthorized data hogging Core Sync is causing.

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