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S L
S L
Participant
July 19, 2015
Answered

cc blank screen: amazing

  • July 19, 2015
  • 1 reply
  • 314 views

Hi folks,

cc blank screen again. Funny thing: I get a notice that there are 8 updates and should start the app manager via the cc cloud. But I cannot start and download the app manager without c. I'm in a circulus vitiosus.

I did all the things posted here and there, am working hours and trying to solve this problem, deleted many folders, tried to re-install the app and nothing happends.

Any other ideas? Money back? Corel?

It's amazing that a company like Adobe does not invest in a 7/24 help line.

Need help and ideas. Yes, I saw all the postings here. Windows 7.

This topic has been closed for replies.
Correct answer Sheena Kaul

Nothing has changed.

Even more worse: Win7 had problems to reboot.

Next option?


Sebastian in that case I would request you to please Contact Customer Care where the agent can remote into your machine and fix the issue.

1 reply

Sheena Kaul
Sheena Kaul
Legend
July 19, 2015

Hi Sebastian,

Please refer to the threads below where this issue has been addressed:

creative cloud is blank window why?

Cloud Desktop App is blank?

New Creative Cloud App unusable: it's blank!

Re: Creative Cloud app opening blank

Regards,

Sheena

S L
S LAuthor
Participant
July 19, 2015

Sheena,

as mentioned, I saw all this postings. I did not and will not create a new Windows identity and did not an will not delete and re-install all Adobe softwares because Lr and Ps are still working and I will not risk to loose them.

Problem: I cannot update the softwares but paid for it.

Next option?

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