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N
nicolai12345
Participant
April 26, 2020
Question

CC Cloud will not load my apps and can't reinstall

  • April 26, 2020
  • 1 reply
  • 3434 views

CC Cloud will not load my apps.

I've tried deleting the files in the OOBE folder and reinstalling but when CC Cloud gets stuck at around 20%.

I tried to use Creative Cloud Cleaner tool but that freezes on launch, any good ideas?

I'm on OSX 10.15.4

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 27, 2020

Nicolai12345, have you already implemented all of the solutions listed in http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html?  What is the location for the OOBE folder that you deleted?

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nicolai12345Author
Participant
April 27, 2020

I've tried but CC Cloud will not let me uninstall as it says I have apps who need CC Cloud?

OOBE folder is the one in my library in my userfolder

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 27, 2020

I am sorry, Nicolai12345, but please review the steps listed in http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html more carefully.  Solution one discusses downloading the Creative Cloud desktop app uninstaller utility.  The error message you posted occurs if you try to uninstall the Creative Cloud desktop app without using the utility.  If you would like direct step by step assistance, then please begin a chat session at https://helpx.adobe.com/contact.html.

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