CC Desktop App doesn't recognise installed apps

Question

Using Windows 7 I have installed CC Desktop App and then installed several apps including Photoshop CC, Lightroom 5, etc. When I was installing everthing the desktop app recognised that it had installed all the apps, but since reboot it now thinks I haven't installed any apps, so I'm not getting updates. The Home tab still shows when I installed everything, but when I click on the Apps tab it says I haven't installed anything yet.

Worked fine on my Macbook Pro, but although the apps I've installed on Windows 7 PC are ok, the CC desktop app is not working properly.

David_Bibby · Accepted Answer

Thanks for the suggestion. I went and uninstalled the CC desktop App and simply tried re-installing it as a first step (prior to using the cleaner tool). When I reinstalled everything was fine. It recognised the apps I have installed, until...

I changed the preferences in the CC desktop app to International English and suddenly I had no apps installed again! Switched it back to North American English and they reappear! That would be a bug.

Mylenium · Answer

Run the Creative Cloud Cleaner Tool, let CCApp reinstall.Mylenium

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded