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Participant
April 21, 2015
Question

CC Desktop became corrupt can't reinstall OS X

  • April 21, 2015
  • 2 replies
  • 121 views

OS 10.10.2

I've been using CC for awhile without issue.  Somehow my CC Desktop app became corrupt.  I uninstalled it and tried reinstalling.  It gets about halfway through the install process than the installer box simply disappears.  I've downloaded the CC Cleaner Tool.  It does not recognize the CC Desktop app so I apparently can't clean it.  I've restarted numerous times hoping that would help which it hasn't.  I need help.

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2 replies

Participant
April 21, 2015

I'm having the same problem. On hold with support.

Sheena Kaul
Legend
April 21, 2015

Hi,

Please refer to the thread below where this issue has been discussed:

creative cloud installer just disappears

Regards,

Sheena

Participant
April 21, 2015

Sheena, I followed all of those steps and still have the same results.