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hoovdaddy
hoovdaddy
Inspiring
June 25, 2016
Answered

CC Desktop Download error: FATAL: Fatal Error '123' occurred while download

  • June 25, 2016
  • 8 replies
  • 7440 views

I have this same problem on my Macbook Pro EVERYTIME there is an update.

I can update on my older tower just fine.

In the past, direct download links have been the only thing that worked successfully.

Re: Creative cloud update failed: Error 1002.

Those are no longer available.

I have cleared my cache (Chrome), I have deleted the OOBE and AAMUpdater folders - no improvements. .

I have tried changing my DNS servers to the adobe servers - no improvements.

Re: Unable to reach Adobe servers, Please check firewall settings and try again

I will not be updating to El Capitan at this time.

How can I get my downloads to work properly (i.e. Creative Cloud Desktop app)?

What do I need to do to keep this from happening ALL THE TIME?

This is very frustrating.

There seems to be a BIG problem.

I am on a Mac. 10.10.5.

Creative Cloud app version 3.7.0.272

Specifically, I'm trying to update/download Audition 2015.2, Media Encoder 2015.3.

attached are screen shots of CC version #, what I see when the update fails, the learn more message, and the more information message.

This topic has been closed for replies.
Correct answer Bani Verma

For updated details on how to resolve Exit Code 123 see Error: Exit Code 123 .  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

8 replies

J
johannesk1390049517816486
Participant
February 2, 2021

Error code is missing from the page you linked. This is not the solution. Please read the question carefully before you answer.

Bani Verma
Bani VermaCorrect answer
Legend
July 25, 2016

For updated details on how to resolve Exit Code 123 see Error: Exit Code 123 .  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

M
M Guerrero
Participant
June 30, 2016

Yeah It has worked for me,  for everything but Audition CC

I was finally able to install the following!

Photoshop CC (2015.5)

Illustrator CC (2015.3)

PremierePro CC (2015.3)

AfterEffects CC (2015.3)

-Audition CC (2015.3) (Connflict Installing Audition AdobeCRDemon)

Muse CC (2015.2)

Media Encoder (2015.3)

MacOS 10.10.5

Adobe Creative Cloud 3.7.0.272 (Now With HDCore mod)

issue with

-Audition CC (2015.3) (Connflict Installing Audition CC - AdobeCRDemon)

***4 versions of Process running***

1.)

Process:         AdobeCRDaemon [1444]

Path:            /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Load Address:    0x100000000

Identifier:      AdobeCRDaemon

2.)

Path:            /Library/Application Support/Adobe/Adobe Desktop Common/ADS/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Load Address:    0x100000000

Identifier:      AdobeCRDaemon

3.)

Path:            /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Load Address:    0x100000000

Identifier:      AdobeCRDaemon

4.)

Path:            /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Load Address:    0x100000000

Identifier:      AdobeCRDaemon

Hope this helps someone at Adobe!

Mitchell Guerrero

    motiomedia
    motiomedia
    Participant
    June 28, 2016

    This worked for me thanks!

    Tanusree
    Tanusree
    Participating Frequently
    June 28, 2016

    Hi,

    We have a  workaround for the Error that  you were  facing while updating as we were getting Exit code 123.

    There are 2 Options.

    1. - Upgrading the OS to MAC 10.11 is the real fix.
    2. If you  don’t agree to upgrade then -
      • Replacing the HDCore package on the users machine follow the below mentioned steps:
        • Open the link: http://adobe.ly/28P4IgO and download the dmg file.
        • Mount the dmg file and copy its content (customhook, HDIM.dylib, HDPIM.dylib, HUM.dylib, Install, Setup, Uninstaller).
        • Replace the contents of HDCore package (except HDCore.pimx) present at : /Applications/Utilities/Adobe\ Creative\ Cloud/HDCore on the users machine with the copied one.

    Let us know if this helps!

    hoovdaddy
    hoovdaddyAuthor
    Inspiring
    June 28, 2016

    The HDCore elements that were installed had a date of June 15, 2016. The ones I just installed are dated June 9, 2016.

    I followed your instructions and I was able to initiate updating Audition 2015.2.

    I'm not sure how far it got, the last time I looked at it, it said 2%, it then failed with:

    Download Error - the download appears corrupted. Please try to download again.

    "More Information" gives me:

    exit code: 117

    FATAL: Fatal error '117' occurred while download

    FATAL: Error occurred in download of package (Name: AdobeAudition9All Version: 9.2.0.191). Error code: '117'

    I proceeded to attempt to download Media Encoder 2015.3.

    This download/update was successful.

    I retried updating Audition 2015.2, this time I had success.

    I'll continue updating and give a final update once everything is complete.

    THANK YOU!!!!

    hoovdaddy
    hoovdaddyAuthor
    Inspiring
    June 28, 2016

    Still can't get the latest updates for Audition and Media Encoder.
    Any help Adobe?

    S
    spaceartist
    Participant
    June 26, 2016

    Same error trying to update Adobe Muse on OSX 10.10.5. Had to use direct download link -- which no longer exists -- last time. This is absurd.

    hoovdaddy
    hoovdaddyAuthor
    Inspiring
    June 25, 2016

    BTW - I just updated Premiere CS6 (the Encore update) without a hitch.

    All CC versions fail with the Download Error reported above.

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