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shawn_starc
shawn_starc
Inspiring
September 7, 2018
Answered

CC Desktop installer opens with a blank screen.

  • September 7, 2018
  • 2 replies
  • 1592 views

This issue occurs if you have special characters (?, /, $, #, %, &) in any field on your Profile. To resolve this please go through below link.

Blank white screen at sign-in | Adobe Creative Cloud Packager

If you are still getting then CC AAM( Application manager) lists Applications as "Up to Date" when not installed. In order to resolve that please go through the troubleshooting step mention in the link.

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

This topic has been closed for replies.
Correct answer shawn_starc

Hi,

As I mention( Share the link) that if you are getting before signin in CCDA. Uninstall the application if fail to uninstall from Control panel then use Adobe CC cleaner tool for force uninstall link: Use the Creative Cloud Cleaner Tool to solve installation problems  ( I suggest to use Clean all option if there is no Adobe application in your system/ Or along with uninstalling use Fix host file option to fix the host file of your system).Then please go through below steps:

  1. End all Adobe processes from your task manager like Coresync, Adobe Creative Cloud,Adobe Desktop common , AAMupdater services, Acrotray, CCLibraries if running and then end IPC Broker and Adobe CEF helper
  2. Navigate to C:\Program Files (x86)\Adobe and rename Adobe Creative Cloud folder to Adobe Creative Cloudold
  3. Navigate to C:\Program Files (x86)\Common Files\Adobe and rename AAMUpdater folder to AAMUpdaterold, Adobe Application Manager folder to Adobe Application Managerold and OOBE folder to OOBEold.
  4. Once done, click on windows start button, type %localappdata% and hit enter. Open Adobe folder and rename OOBE folder to OOBEold
  5. Go through link and download the application again : Download Creative Cloud desktop app
  6. Once installed, sign in with your email address and password for your Adobe account.

To know more about this. You can go through below thread:

Re: Creative Cloud app opening blank

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 7, 2018

Branching to a new discussion.

Please see CC Desktop installer opens to a blank screen for the original response from Asgeir Daniel.

asgeir daniel
asgeir daniel
Participant
September 7, 2018

This is not related to my Adobe profile since I haven't even logged in to my profile on the fresh Win 10 computer.

There are no previous CC applications on that machine since I just wiped it clean.

shawn_starc
shawn_starcAuthorCorrect answer
Inspiring
September 7, 2018

Hi,

As I mention( Share the link) that if you are getting before signin in CCDA. Uninstall the application if fail to uninstall from Control panel then use Adobe CC cleaner tool for force uninstall link: Use the Creative Cloud Cleaner Tool to solve installation problems  ( I suggest to use Clean all option if there is no Adobe application in your system/ Or along with uninstalling use Fix host file option to fix the host file of your system).Then please go through below steps:

  1. End all Adobe processes from your task manager like Coresync, Adobe Creative Cloud,Adobe Desktop common , AAMupdater services, Acrotray, CCLibraries if running and then end IPC Broker and Adobe CEF helper
  2. Navigate to C:\Program Files (x86)\Adobe and rename Adobe Creative Cloud folder to Adobe Creative Cloudold
  3. Navigate to C:\Program Files (x86)\Common Files\Adobe and rename AAMUpdater folder to AAMUpdaterold, Adobe Application Manager folder to Adobe Application Managerold and OOBE folder to OOBEold.
  4. Once done, click on windows start button, type %localappdata% and hit enter. Open Adobe folder and rename OOBE folder to OOBEold
  5. Go through link and download the application again : Download Creative Cloud desktop app
  6. Once installed, sign in with your email address and password for your Adobe account.

To know more about this. You can go through below thread:

Re: Creative Cloud app opening blank

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