CC Desktop - No internet connection

Forum|Forum|5 years ago
November 14, 2020
1 reply
368 views

My Win 10 desktop suffers from the MS bug that thinks there is no internet connection when there really is one. Now Adobe thinks I don't have one either when I really have one. Pinging www.adobe.com from a terminal window is no problem. Going to any Adobe site in a browser is no problem.

Is Adobe using some MS service instead of just pinging one of their servers to test for internet connection? Is there any resolution for this until MS ever fixes this bug?

This topic has been closed for replies.

kglad

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

C

cos49Author

Inspiring

Yes I see both logos.

Where would I whitelist those Adobe servers? In over 2 decades of using Adobe products have I ever had to whitelist an Adobe server.

In any case I resolved the problem by restoring to an earlier version of Win 10 from a System Image backup. This seems to be be pretty closely related to the MS "no internet connection when you really have one" bug.

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