CC doesn't sync files

Forum|Forum|7 years ago
January 16, 2019
4 replies
559 views

It says it does for the last 12 hours but nothing really happens. Contacting Adobe support is the most ridiculously frustrating thing I've ever attempted to do.

I am deaf, I cannot speak over the phone, and that's pretty much the only way to talk to adobe.

Chat option is dead and I am at the mercy of good strangers...

Can anyone from ADOBE is able to be helpful or provide helpful info?

Thanks

Creative Cloud

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Correct answer Kevin Stohlmeyer

Can you explain the situation here?

A couple of thoughts right away are:

Make sure you are signed into the same account both online and on your computer
Go to the Creative Cloud app preferences and verify file sync is on.

Kevin Stohlmeyer

Correct answer

Community Expert

Can you explain the situation here?

A couple of thoughts right away are:

Make sure you are signed into the same account both online and on your computer
Go to the Creative Cloud app preferences and verify file sync is on.

I

ians74947173Author

Participant

Thank you kstohlmeyer1,

While the situation somehow resolved itself (sync started to work and files starting to show in folders).

But I am not sure what was the cause. I tried to contact Adobe, but the only chat option wasn't working and I am getting frustrated when someone mention the word call (I am deaf, I can't do that).

I wish Adobe had some sort of a status page where I could know if the issue is with their service or somewhere on my end.

Thanks for helping out!

Kevin Stohlmeyer

Community Expert

Actually they do -

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