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T
this_is_a_joke
Participant
November 29, 2013
Answered

cc errors

  • November 29, 2013
  • 1 reply
  • 453 views

hello. my installed CC app is empty. white background only. ok,  there is CC logo on the upper left, that's it. any suggestions ? (i have been reinstalling it few times...) help!!!

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Correct answer Sumit Singh7733893

Hi this+is+a+joke,

Please try to perform the following steps.

Clean up cached user login information:

Delete the opm.db file.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.

Hope this helps.

Please let em know if it doesn't worked.

Regards,

Sumit Singh

1 reply

Sumit Singh7733893
Sumit Singh7733893Correct answer
Participating Frequently
November 29, 2013

Hi this+is+a+joke,

Please try to perform the following steps.

Clean up cached user login information:

Delete the opm.db file.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.

Hope this helps.

Please let em know if it doesn't worked.

Regards,

Sumit Singh

T
this_is_a_jokeAuthor
Participant
November 29, 2013

yes it works perfectly

thank you

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