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Klаus
Klаus
Inspiring
October 26, 2021
Answered

CC installed app updates on wrong drive :-(

  • October 26, 2021
  • 1 reply
  • 2242 views

Hi there!

 

From my Creative Cloud Desktop, I started an »update all« process, which affected some ten or so apps. Hours later I found out, that all those updates have not been installed on the default drive (where the previous versions were located) but on a different one. Which therefore has no more free space left now ... What the ...!!!

 

Is there some smart way to move them back to the right drive? Or do I have to uninstall and re-install them one by one?

 

Thanks!

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Uh, I see. Thanks.

 

But that won’t move the wrongly installed apps to the correct location, will it?


No, I am sorry, Klaus, you will need to use the process listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove the current installations. 

 

Any future installations using the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html or https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html will use the custom location.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 26, 2021

Klaus, sorry for the inconvenience. What location were the updates installed to?  Did you previously use the process listedhttps://helpx.adobe.com/download-install/using/change-install-location.html to customize the install location?

Klаus
KlаusAuthor
Inspiring
October 26, 2021

Thanks for your fast reply!

 

The updates have been installed to my drive c, which is just a small SSD that is actually meant to hold OS stuff and the like only.

 

No, to my knowledge I did nothing in order to customize/change the install location.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 26, 2021

Ok, thanks for the confirmation, Klaus. By default, Adobe applications are installed to the same drive that contains the operating system. However, you can use the process in https://helpx.adobe.com/download-install/using/change-install-location.html if you wish to change the default location to the external drive.

 

Please be aware that the Creative Cloud desktop app, and shared components and resources, will always be stored on the same drive that contains the operating system.

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