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Participant
November 14, 2019
Question

CC Installer hangs at 21.5% / Photoshop Installer hangs at 4/8%

  • November 14, 2019
  • 1 reply
  • 1152 views

 

I'm trying to download Photoshop. I've tried the following things. 

I've ensured my mac software is up to date. This is my first attempt at downloading photoshop for creative ventures so I apologize that I am a newbie, but I am feeling a little frustrated. 

 

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1 reply

Participant
November 14, 2019

Same problem since yesterday...

Jeffrey_A_Wright
Legend
November 14, 2019

Ashnbush and Ciryl, are you both attempting to install on macOS 10.15 and later?  If so, then please see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html for steps you will need to take to remove any installed 32-bit components that might prevent installation.

Participant
November 14, 2019

That is a TON of information I do not understand. 

 

Creative Cloud Installer hangs up at 21.5 without any further progress ever. Yes, I am running Catalina 10.15

 

Help!