Skip to main content
J
Jack Deblanc
Inspiring
August 28, 2018
Answered

CC Installer hangs at 40%

  • August 28, 2018
  • 2 replies
  • 3621 views

Noticed today that CC install was hung at 71%. Uninstalled CC, ran CC Cleaner (no problems corrected), and now several iterations of CC Install all have hung at 40%. No timeout or error message returned. What is the problem?

This topic has been closed for replies.
Correct answer Jack Deblanc

(Sorry for the terminology - actually I did just rename OOBE folder as the procedure specified)


Success !!

Had ISP reconfigure DSL internet service.

From newly created local administrator account, ran cleaner again, and was able to download and install CC, Lightroom Classic CC and Photoshop CC. All are operating well !!

THANK YOU !!

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 28, 2018

Jack Deblanc, sorry you are facing difficulties what updating the Adobe Creative Cloud desktop application. Please complete the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Creative Cloud desktop app. 

Please update this discussion if you have any questions on how to locate and rename the OOBE folder or implement any of the other steps that are listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app .

J
Jack DeblancAuthor
Inspiring
August 29, 2018

Please read my problem a little closer! CC Installer did not return any error. I ran CC Cleaner and then ran CC Installer again - repeatedly hung, with no error returned. This problem will only be solved by searching information in logs and console messages.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 29, 2018

Jack Deblanc, if you are not receiving a specific error then please follow the steps previously suggested.  This includes locating and renaming the OOBE folder in solution 3 and then reimplementing solution 1 through 3 under the newly created local administrator account.

Please update this public discussion if you have any questions on how to implement the solutions listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app .

You are also welcome to contact our support team at Contact Customer Care if you would prefer direct assistance to resolve the errors you are facing when installing the Creative Cloud desktop app.

J
Jack DeblancAuthor
Inspiring
August 28, 2018

Mac OS 10.13.6

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices