Skip to main content
AlexSchroederPhotography
AlexSchroederPhotography
Participant
February 18, 2015
Answered

CC Installer quits halfway through

  • February 18, 2015
  • 1 reply
  • 196 views

MBP Retina 15" (10.10.2, 2.6i7, 16GB/500GB): I have downloaded the installer 4 times now. I launch the installer and it begins to churn. Progress bar gets about halfway and the installer just quits. I have restarted, run Disk Utility to repair both permissions and disk. Quit all other apps.

any suggestions?

This topic has been closed for replies.
Correct answer Evan Ingersoll

Hi Jeff, it wasn't giving any of the error messages that prompt those instructions. Walked through it with support chat, and what worked for me was:

- delete /Library/Application Support/Adobe/AAMUpdater

- delete /Library/Application Support/Adobe/OOBE

- delete ~/Library/Application Support/Adobe/AAMUpdater 

- delete ~/Library/Application Support/Adobe/OOBE

then re-run the CC installer, which worked this time.

Clearly there were other branches to the support script depending on how far the installer had gotten -- there wasn't anything to run the Cleaner on yet for me. So Jeff's page is probably a more general set of steps to walk through -- YMMV if you go deleting things...

1 reply

E
Evan Ingersoll
Participant
February 18, 2015

Same here. Crashes halfway through with no followup dialog. I get a crash log in /Library/Logs/DiagnosticReports/ that says Install crashed with

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000f000003c

which looks like the installer is just buggy. Can provide full crash logs for ~3 crashes this morning if that helps Adobe...

FYI I have CS6 Master Collection already installed, that might have something to do with it.

MBP 17" (2011), 10.9.5

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 18, 2015

Stephens65363251 and Evan Ingersoll have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

E
Evan IngersollCorrect answer
Participant
February 18, 2015

Hi Jeff, it wasn't giving any of the error messages that prompt those instructions. Walked through it with support chat, and what worked for me was:

- delete /Library/Application Support/Adobe/AAMUpdater

- delete /Library/Application Support/Adobe/OOBE

- delete ~/Library/Application Support/Adobe/AAMUpdater 

- delete ~/Library/Application Support/Adobe/OOBE

then re-run the CC installer, which worked this time.

Clearly there were other branches to the support script depending on how far the installer had gotten -- there wasn't anything to run the Cleaner on yet for me. So Jeff's page is probably a more general set of steps to walk through -- YMMV if you go deleting things...

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices