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Participant
September 17, 2020
Answered

CC Installer Stuck @ 5%

  • September 17, 2020
  • 1 reply
  • 370 views

I am running Windows 10, and Creative Cloud has decided to get a 306 error on update, so i tried reinstaller the installer, and it gets stuck at 5%.

 

Anyone have any ideas?

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Correct answer Jeffrey_A_Wright

Carterusm2009, Error 306 occurs because the installation process was blocked from completing.  Please review the log files to determine the exact cause of the failure. Information on how to locate the error within the logs can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

 

Additional information about Error 306 can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
September 17, 2020

Carterusm2009, Error 306 occurs because the installation process was blocked from completing.  Please review the log files to determine the exact cause of the failure. Information on how to locate the error within the logs can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

 

Additional information about Error 306 can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306.