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R
Radosław5EF9
Participant
November 1, 2021
Question

CC keeps loading forever on Mac

  • November 1, 2021
  • 1 reply
  • 448 views

I have a M1 Pro Macbook and my CC, Lightroom and Photoshop suddenly stopped wornking. The CC keeps loading forever and nothing happens. I tried to search for a solution, but none of. them work. Please help.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 1, 2021

Raodslaw, sorry, the Creative Cloud desktop app is failing to load.  What solutions have you applied to correct the behavior?  Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for several solutions that should allow the Creative Cloud desktop app to be installed successfully.

    R
    Radosław5EF9Author
    Participant
    November 1, 2021
    I’ve tried every option You sent. I also cleaned OOBE folder and reset my host file. None of it worked. I still can’t open CC, it’s just loading forever. I must add that all worked fine for a day after I bought it, then just suddenly stopped working overnight.
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 1, 2021

    Thanks for the update, Radoslaw. For your next steps, I would recommend reviewing the settings for any installed security or utility software to verify they are not interfering with the use of Adobe applications.  Based on the timing, it sounds like files for the Creative Cloud desktop app may have been damaged or invalidated. Equally, a misconfigured software firewall or security software could be blocking the Creative Cloud desktop app from opening.

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