CC Library is a white black panel???

Forum|Forum|6 years ago
October 11, 2019
2 replies
4414 views

In all of my CC apps, the library panel is a blank white panel. In everything Photoshop, Illustator, After Effects, InDesign. Someone please help me.....

CC FAQ

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Correct answer Mariia Novikova

Hi,

I would recommend you to reinstall you Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
Creative Cloud Libraries panel stopped working
Before trying the steps in article - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Please, let us know if this resolved the problem.

Thank you,
Mariia

M

MichaelMueller11796028

Participant

Meine Bibliothek wird nicht mehr angezeigt.

Im PS 2020 Fenster anzeigen erscheint nicht mehr Bibliothek sondern ein Fantasie kapuuter Name.

Dort steht: %DL_ LIBRARIES_PANEL_NAME
Klicke ich das an wird ein weisses leeres Feld in PS angezeigt.

In der Creativ-Cloud ist die Bibliothek vorhanden.

Was kann ich tun?

Grüsse, Michael

jane-e

Community Expert

Hi
I’ve moved this from “Get Started” to “Photoshop” where you are more likely to get a proper response.
~ Jane

Mariia NovikovaCorrect answer

Adobe Employee

Hi,

I would recommend you to reinstall you Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
Creative Cloud Libraries panel stopped working
Before trying the steps in article - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Please, let us know if this resolved the problem.

Thank you,
Mariia