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FieryPantone
Legend
January 21, 2019
Answered

CC licence problems?

  • January 21, 2019
  • 3 replies
  • 774 views

Starting this morning, I've had problems accessing my CC programs – Illustrator flashed up a "Creative Cloud" dialogue with the message 'Please wait for a moment' which got nowhere, though luckily Illustrator itself opened in the background. Photoshop now flashes up the same "Creative Cloud" dialogue/message, and does not open PhotoShop at all.

I see other people reporting possibly similar problems. Is there a general issue with the licence servers, or has something changed so I need to ask our IT support about white-lists? If there is an Adobe URL that needs to be white-listed, what is it?

Thanks in advance for helping me get back to working :-}

This topic has been closed for replies.
Correct answer FieryPantone

final resolution – our IT support had clearly never seen a cloud-based licence before. But some piece of black magic has enabled Adobe to make the link between me (a mere individual) and the licence acquired by my employers … so I've updated my Adobe ID, and I'm now happily back with my CC toolset.

3 replies

F
FieryPantoneAuthorCorrect answer
Legend
April 25, 2019

final resolution – our IT support had clearly never seen a cloud-based licence before. But some piece of black magic has enabled Adobe to make the link between me (a mere individual) and the licence acquired by my employers … so I've updated my Adobe ID, and I'm now happily back with my CC toolset.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 25, 2019

What kind of "black magic"?

ABAMBO | Hard- and Software Engineer | Photographer
J
joshuaw82467978
Participating Frequently
January 21, 2019

Honestly, it's the applications itself. I'm experiencing the same exact problem. I contacted Adobe this morning, via live chat and phone, got the run around from everyone. Talked to numerous individuals in Jaipor, India, "Sarika, Priitt, Aveet, Tannoy" and they all stated it was some kind of technical issue. All I want to do is draw in Illustrator and edit in Premiere Pro. Adobe takes my money every month and cannot even provide competent support. Then Adobe wonders why piracy is so high. Why pay for something you cannot use and then charge you a cancellation fee when you're fed up with it. This is what you pay for and I'm still waiting for a call back from a supervisor....

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 21, 2019

Honestly, it may well be the user, or the OS, the computer, the drivers or even the dry air... honestly. If piracy would not be so high, Adobe would have no need to protect itself against.

ABAMBO | Hard- and Software Engineer | Photographer
J
joshuaw82467978
Participating Frequently
January 21, 2019

It's not the end user in EVERY case. It's the repulsive job adobe does with coding their applications. So it's going to work perfectly fine a few days ago, with no system changes whatsoever, then all of a sudden DRY AIR is going to break it? That sounds like a sorry excuse to defend applications that have been getting more and more bloated with no quality control. NO, it has to do with piracy since as of late adobe has been greedy and sent all their support to JAIPUR, INDIA. You're telling me these applications worked before, then all of a sudden they stop working since their cloud based and it has to do with piracy? NO. Sending Customer Support to INDIA has to do with piracy? NO. When I purchased my creative suite I didn't deal with these problems. Have a valid license? Guess what? It worked. Have a problem, call Adobe and get connected to someone in the US whom speaks and understands English. So because of piracy, individuals have to suffer, even though they pay for a subscription that cannot be for-filled, and still cannot use the apps? DRY AIR DIDN'T BREAK THEM BEFORE. I know whom adobe was bought buy and it wasn't like this before. Now when I call I get someone with a horrible accent which I have to repeat myself over numerous times just for someone to understand. I recorded ALL THE CALLS and you can listen to what adobe has become. DRY AIR. CUTE. HA!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 21, 2019

Does this link help:

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

ABAMBO | Hard- and Software Engineer | Photographer
F
FieryPantoneAuthor
Legend
January 25, 2019

Useful! thanks.

In the meantime, our invisible/inaccessible in-house support have told me "yes, your licence has expired: we're ordering a new one". Is this the simplest answer to the problem? Have they've correctly evaluated the licensing options available? Do they have any sort of diary to warn them fixed-length subscriptions are due for renewal? I don't know. And "frankly, my dear …" I just want to fire up my corporate laptop connected to the corporate network and gt on with my work :-}

F
FieryPantoneAuthor
Legend
February 1, 2019

Update – the usful link provided by Abambo works, and both the tests are successful: I have access to the Adobe activation servers, and I can access secure sites. Unfortunately, starting CC still gets me "Validating licence status online …" and then "Please wait for a moment …" and a busy cursor until I get bored and close the dialog half an hour later. In-house support assure me they have installed a new licence.

Any ideas for possible scenarios?

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