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Inspiring
January 16, 2014
Answered

CC not updating to newest PS CC

  • January 16, 2014
  • 1 reply
  • 215 views

Using both the Creative Cloud menu and the adobe applications manager, both say my version of photoshop is up to date, but it is not.  I would like to install the new update announced a day or 2 ago (14.2), currently i have 14.1.2. Worked fine for the other license and computers I have running here in my store.

I've tried reinstalling Create Cloud, logging out and back in. Seems odd, sort of a very basic feature of creative cloud.  Just making sure there isn't some simple fix before going into the un-install, re-install cycle.

    This topic has been closed for replies.
    Correct answer kglad

    try:

    Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

        Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

        Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 17, 2014

    try:

    Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

        Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

        Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.