CC not working

Question

Hi I bought CC for school & I'm trying to download the programs I need. So far I have only downloaded Photoshop but to even do that I had to repair CC. Now need Illustrator but it won't download. There's no error message or failed download, just no action when I click install. I've tried downloading other programs & same thing. The page is responding, connected to the internet, I've tried quiting CC but nothing.

Any suggestions? Should I try to repair it again or uninstall?

Nancy OShea · Answer

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

What error messages or codes are you seeing?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded