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October 28, 2013
Question

CC Premier Pro fails install at 50% error 6

  • October 28, 2013
  • 1 reply
  • 3130 views

Hi, I have downloaded 3 programmes ok today from CC.

Premier Pro fails at 50%. It says 4 non fatal errors. It asks that I re-install Microsoft Visual C++ 2010 Redistributable Package (x64) and Third party payload installer vcredist_x86.exe

I downloaded both from Msoft and installed, selecting the repair original condition. Both installed ok.

I went back to the CC desktop app and it said try again, stalled at 50%

Now it says failed again, this time with 15 non-fatal errors copied below.

Please advise, it was for Premier Pro I joined CC

Rgds

********************************************

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR: DF037, DS003 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 15 error(s)

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1625

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Jonathan\AppData\Local\Temp\{AAF803E7-A12A-4E8F-938D-1C3894185035}\PremierePro_7_LS20\Adobe Premiere Pro CC\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1625

ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Jonathan\AppData\Local\Temp\{AAF803E7-A12A-4E8F-938D-1C3894185035}\PremierePro_7_LS20\Adobe Premiere Pro CC\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------

ERROR: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{81036849-4B6D-4CB8-8D47-31222F3540E3}.zip'. Error: Error 0 )

----------- Payload: Adobe CSXS Infrastructure 4_4.0.1_AdobeCSXSInfrastructure4-mul 4.0.1.0 {D6EDED07-FEE0-4C10-B477-95FF3085DF31} -----------

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\IMSLib.dll", Patcher tool returned error: 32769(Seq 3)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libcurl.dll", Patcher tool returned error: 32769(Seq 7)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libeay32.dll", Patcher tool returned error: 32769(Seq 9)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe", Patcher tool returned error: 32769(Seq 11)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\VulcanControl.dll", Patcher tool returned error: 32769(Seq 13)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\ssleay32.dll", Patcher tool returned error: 32769(Seq 17)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll", Patcher tool returned error: 32769(Seq 19)

ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 21)

ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 24)

ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 25)

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    1 reply

    kglad
    Community Expert
    Community Expert
    October 29, 2013

    run the clearner, http://www.adobe.com/support/contact/cscleanertool.htmlrun the cleaner

    restart your computer

    reinstall

    nextens0Author
    Known Participant
    October 29, 2013

    Thanks for answer. I clicked your link, it returns Adobe page saying “Sorry this page is not available”

    I have found that the following day the Creative Cloud desktop app notifies a bug fix download for each failed app install. This produces a clean install.

    If there is a working Adobe Cleaner link, it would be helpful to have it.

    Regards Jonathan

    Tel: 01923 460244; Mob: 07768 390681

    Destination Data Ltd; Registered in England

    No: 4120015.Registered address: 16 Courtlands Drive,

    Watford, Herts.. WD17 4HT.

    kglad
    Community Expert
    Community Expert
    October 29, 2013

    sorry, the word "run" got appended to the link:

    http://www.adobe.com/support/contact/cscleanertool.html