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chuckkimmerle
Participant
March 20, 2015
Question

CC products keep opening in trial mode. Multiple efforts to fix proved fruitless

  • March 20, 2015
  • 1 reply
  • 237 views

I need help, here. My CC apps keep opening in trial mode. I have had multiple chats with tech support, but they are only interested in a quick fix and keep guiding me towards sure fire, but temporary, solutions. I need this issue solved permanently.

Windows 7, Adobe CC, paid account

I have already done all of the lower end solutions. I do not need to log out and log back in. The OPM file has been deleted so many times I should buy it dinner. The content of the hosts file is fine. I have already uninstalled and reinstalled all of the CC apps and ran the cleaner. The only thing I can think of that might be causing this is that there are still some older Adobe entries in the registry (which I thought the cleaner was supposed to take care of).

The trouble is that I am often in the field with no Internet access, so relicensing is not always possible.

Any ideas short of an exorcism are welcome.

Chuck

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2015

    are you seeing this with your cs6 versions, cc versions or cc 2014 versions?

    what os?

    is your cc desktop app making a connection to adobe, at least, every 30 days?

    C
    chuckkimmerleAuthor
    Participant
    March 20, 2015

    As it says in the message, Windows 7. And it is CC 2014. All apps, including the CC app are fully updated. Computer has full access to the Internet most of the time.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2015

    when you see the trial message do you see an option to 'license this software'?

    if yes, and you click that and sign in, is there any problem are you able to sign in and eliminate trial mode during that session?

    if yes, what happens if you restart your computer soon after signing in and eliminating trial mode?

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